Frequently asked questions

SlideShowPro.com

What is SlideShowPro.com?

SlideShowPro.com is a slideshow publishing service powered by SlideShowPro Director. It's completely browser-based, with nothing for you to install. We setup, backup and maintain your subscription automatically, and you can create however many slideshows you want. Subscriptions are offered in increments of 6, 12 or 24 months. You may try the service out with a free 14-day trial.

Is SlideShowPro.com different from SlideShowPro Director self-install?

They're basically the same. That said, SlideShowPro.com does offer a few extra features, including a cross domain file generator (to control which domains are allowed to access content) and a domain mapping utility so you may use your own domain instead of a slideshowpro.com subdomain. More on the latter below.

Do I need to purchase SlideShowPro Director along with my SlideShowPro.com subscription?

No. SlideShowPro.com subscriptions include SlideShowPro Director, so you don't need to purchase the product separately.

Do I get FTP access with SlideShowPro.com?

No. All management of your installation is handled through your web browser.

How do I access my subscription through a browser?

As part of the sign-up process you choose your own subdomain, username and password. E.g, "yourname.slideshowpro.com".

Will any other subscribers have access to my content?

Absolutely not.

If I installed Director on my own web server after using SlideShowPro.com, can I move my content?

No. It is not technically possible to export / import content from a hosting subscription to the self-install version.

What happens to my content if I don't re-subscribe?

Your account, and all content associated with it, will be deleted. This also means that any slideshows you have that are loading content from your hosted installation will fail to operate. The administrative contact will receive plenty of notices/warnings when the subscription is coming up for renewal. See Subscriptions for more information.

Is my content is safe/secure?

Absolutely. All uploaded content is backed up daily, so nothing is ever lost.

Any limit on how many images/videos I can upload?

No. Each account has unlimited content upload capacity.

Any limits on file size?

10mb is the max for each image, 100mb the max for each video.

Any limits on bandwidth?

No. We'll provide as much as you need.

Any limit on the number of albums/galleries I can create?

No. Create as many as you want.

How do upgrades work?

Whenever a new version of Director is released we will update your installation so you're always be up to date with the latest build.

I want to cancel my subscription early. Can you refund the unused time?

We can cancel your account, but cannot refund any unused subscription time. All sales final.

Any restrictions on uploaded content subject matter?

See the Terms of Service for SlideShowPro Director hosting.

Will you notify me about downtime or other issues?

In the event where we need to take the service offline for maintenance, or if there's a major issue affecting hosting in general, we will update our status page at http://status.slideshowpro.com. This page is hosted off-site, away from our servers, so it will always be accessible.

Can I use my own domain to access my hosting account?

Yes. We offer a "Domain Mapping" account upgrade you may purchase after creating your hosting account that allows you to use a domain or sub-domain of your own.