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Page last modified by bdaily on October 20, 2009, at 11:23 AM

If Director's interface feels sluggish, or if slideshows take longer than normal to request data (after the initial request), Director may not be able to cache data and is accessing the database over and over again. You can fix this by ensuring that the cache folders Director uses are writable by the web server. First, check the status of the different caching systems by visiting the System Info screen in Director (look for the link in the top right of any page in Director).

Step One: Edit permissions on tmp folder (Internal caching)

Navigate to your Director installation with your FTP client and select the "ssp_director/app/tmp" folder. Change the permissions on it (and all folders inside) to 777.

Step Two: Edit permissions on xml_cache folder (XML caching)

Now select the "ssp_director/xml_cache" folder. Change the permissions on it as well to 777.

Note: Check the documentation for your FTP client if you need directions on how to change file permissions.

Step Three: Refresh

Reload the System Info screen and again check the status of the different caching systems. Also, load your slideshow in your web browser, and after content is rendered reload the page again. Your content should now be cached and served faster than it was before.

Note: You may need to repeat these instructions if you upgrade your Director installation.

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