If you use GoDaddy as your web host for SlideShowPro Director, and upload PNG images, there's a good chance those images will not appear in the SlideShowPro player when requested. The reason is that GoDaddy provides (as of this writing) an older version of ImageMagick (version 5) to their customers by default. Luckily, GoDaddy does provide a newer version of ImageMagick (version 6) that resolves the PNG problem.
To use ImageMagick 6 at GoDaddy, follow these steps:
1) Open the config/user_setup.php file. Find this line:
// define('MAGICK_PATH', '/path/to/convert');
2) Change the line above to this:
define('MAGICK_PATH', '/usr/local/bin/convert');
Note: Be sure to remove the two forward slashes at the beginning of the line.
3) In Director, click on the "System info" link at the top right of any screen.
4) On the System info screen, click the "Clear cache" button in the "Album caching" row.
5) Reload slideshow. The PNGs should now load.